Warranty Service Request Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Your DetailsFields marked with * are mandatory.Name *FirstLastBusiness NameOpening Hours *The hours a staff member is available to meet our technician on premise. Opening Hours must be between 8am – 3pm (Mon – Fri).Phone/Mobile *Email *Address (where unit is located) *Address Line 1CityState / Province / RegionPostal CodeProduct DetailsModel *(If Known)Serial Number *Date of Purchase *Invoice Number *Nature of Fault – Please be specific with details, otherwise this will delay your request. *Supporting Image Drag & Drop Files, Choose Files to Upload Is your unit covered under a Return-to-Base warranty?YesNoThe Return-to-Base warranty applies to NOR-JC95, KAL-DH580, KAL-DH850, HAR-HDC120, HAR-HDS120, HAR-500H NSK-RT78LW, NSK-RT78LB, NSK-RTW120, NSK-CW160, NSK-CW200, NSK-V1200SS, NSK-V1200, NSK-V1500SS, NSK-V1500, NSK-V1800, NSK-V1800SS, NSK-V2000, NSK-V2000SS, NOR-SK25C And all Hargrill & Kalor countertop Cooking & Heating Products.Did you register for the additional 2-year parts warranty on this product? *YesNoExtra Warranty Form Reference *I confirm that the unit is fully defrosted (Freezers only).YesAccounts Contact – Name *Person responsible for making payments on behalf of your company. Accounts Contact – Phone NumberAccounts Email *I agree to pay the $263 call-out fee, which includes 30 minutes of technician time. Additional time is charged at $70 per 30 minutes. This fee applies only if the job is not covered under warranty. Prices include GST.* *Yes, I agree.I agree to be responsible for the costs incurred if the service is not covered under warranty per technician report and our terms and conditions.By submitting this form, you acknowledge that payment is due directly to the technician at the time of the appointment. If you’ve nominated someone else as the bill payer, responsibility for ensuring payment is made still rests with you as the person submitting this request. For dishwashers/glass washers, please upload a copy of your licensed plumber’s installation notice or notify us of the plumber’s name, installation date, invoice / certificate number. If the unit is not cooling to its normal operating temperature, please switch it off to avoid any potential further damage.Submit Request